Cancellation & Refund Policy
Last Updated: January 2025
Order Cancellation
We understand that plans change. You can cancel your order under the following conditions:
Before Shipment
- Orders can be cancelled within 24 hours of placing the order
- No cancellation charges apply if cancelled before shipment
- Full refund will be initiated within 5-7 business days
- Contact us via email or phone to request cancellation
After Shipment
- Orders cannot be cancelled once shipped
- You may refuse delivery and the order will be returned to us
- Return shipping charges may apply
- Refund will be processed after quality inspection
Return Policy
We want you to be completely satisfied with your purchase. Returns are accepted under the following conditions:
Eligible Returns
- Damaged Products: Report within 24 hours of delivery with photos
- Wrong Product: If you received an incorrect item
- Defective Products: Manufacturing defects covered under warranty
- Quality Issues: Product does not match description or images
Return Conditions
- Product must be unused and in original packaging
- All tags, labels, and accessories must be intact
- Return request must be made within 7 days of delivery
- Custom or personalized items are not eligible for return
Refund Process
Once we receive and inspect your returned item, we will process your refund:
- Inspection: 2-3 business days after receiving the returned product
- Approval: Refund approval notification via email
- Processing Time: 5-7 business days to reflect in your account
- COD Orders: Refund via bank transfer (provide account details)
- Online Payments: Refund to original payment method
Exchange Policy
We offer exchanges for damaged or defective products only. To request an exchange:
- Contact us within 7 days of delivery
- Provide order details and reason for exchange
- Send clear photos of the damaged/defective product
- We will arrange pickup and send a replacement
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom or personalized photo frames
- Products damaged due to misuse or negligence
- Items returned without original packaging
- Products purchased during clearance sales (unless defective)
How to Initiate Return/Refund
To start the return or refund process:
- Email us at [email protected] with your Order ID
- Provide clear photos of the product and packaging
- Explain the reason for return/refund
- Our team will review and respond within 24 hours
- If approved, we'll arrange pickup or provide return shipping instructions
Contact Us
For any questions regarding cancellations, returns, or refunds:
Email: [email protected]
Phone: +91 63555 42301
Hours: Monday-Sunday, 9:00 AM - 8:00 PM IST